Privacy policy

What we collect

When you book or contact us, we collect the details you give us: your name, phone number, email address, delivery address, and the details of your request (dates, preferences and notes).

When you visit the site we also collect basic usage information, such as pages viewed, device type and how you reached us (for example, which ad or search brought you here).

How we use it

• To confirm and carry out your drop-off, laundry service and delivery.
• To contact you about your request by phone, text or email.
• To understand how people find and use the site, so we can improve it and our advertising.
• To send occasional offers, only if you tick the box to receive them. You can unsubscribe any time.

Who handles your information

We use a few service providers to run the site. They process information on our behalf:

• Formspree receives and forwards the details you submit through our forms.
• Cloudflare hosts and delivers the site.
• Google Analytics measures site usage.
• Meta (Facebook and Instagram) helps us measure and improve our advertising.

We don't sell your personal information.

Cookies and advertising

Our analytics and advertising partners may use cookies or similar technology to measure visits and to show relevant ads. You can block cookies in your browser settings, and the site will still work.

How long we keep it

We keep request details for as long as we need them to provide the service and keep our business records, then delete or anonymise them.

Your choices

You can ask to see the personal information we hold about you, correct it, or withdraw your consent to be contacted at any time. Contact us at 613-600-3620 or at our shop: 38-2339 Ogilvie Rd, inside Browns Cleaners, Beacon Hill Shopping Centre, Ottawa, ON.

Changes

We may update this policy from time to time. The date at the top shows the latest version.